Frequently Asked Questions

1. What payment methods and terms apply? Is my payment online secure?

We accept secure payment via Visa, Mastercard, or Bank Deposit.

At PASSU Merchandise we take your security very seriously and have always made it a top priority. Your account will never be charged unless we have received confirmation from you to do so.

Further, we use MYOB Payment gateway which allows us to offer state-of-the-art security features. Our clients can have absolute peace of mind when shopping with PASSU.

2. I've received my quote via email and would like to place an order – what now?

Once we have confirmation from you that you'd like to place your order with customization/branding, we will email you back a tax invoice for payment. We do require full payment before we can process your order. Please make payment within 48 hours to secure your order.

3: How long does it take to get customization orders complete?

Orders that require branding will take longer, and delivery times may vary depending on production schedules. Please allow up to 2-3 weeks for all customization orders to be completed and dispatched to you. If anything changes, we will let you know straight away :)

4. How do I place the order via email?

All we need from you is the below information so our friendly client support team can assist you promptly.

  • The product you would like to purchase
  • The quantities you would like for each product
  • Any customization/branding required
  • Your delivery address and billing address
  • Your contact phone number for delivery

5: Can I purchase undecorated products?

Yes, of course. Customers can purchase undecorated apparel/or any other product at any time.

6. Can I return customized items?

We do not accept returns or exchanges for change of mind on customized/branded products.

7. Can I return sale items?

No, returns or exchanges are not accepted on sale items.

8. Do you accept payments over the phone?

No. PASSU Merchandise will never ask for your personal or card details over the phone. All payments are processed online through our secure payment gateway.

If you have been asked for any personal details over the phone, please immediately contact our sales team to investigate. We take your security very seriously.

9. Can I pick up my order from your warehouse?

No, all orders are dispatched by courier to your provided address.

Couldn't find what you were looking for? No worries -  Send us a quick message now! :)

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