Privacy Policy


Important Privacy Notification

Dear Customers,

Passu is committed to providing our customers with transparency. As part of maintaining this trust and commitment to you, we are informing you of a recent event that affected Passu’s email (

On 21st Oct 2021 we identified that Passu’s email ( was compromised, enabling individuals outside Passu to access our information. This unauthorised access could have allowed unauthorized parties to access and/or view information related to you (such as your email address).

Upon awareness of this issue, Passu immediately disabled the compromised credentials, prohibiting their use for any further unauthorised access. Our data indicate that our clients (potential and current) may have received phishing emails or other spam mails from us. You should be careful when receiving any emails from any misleading name, any email that requests personal information or payment, or any unsolicited request from an untrusted source.

It is important to note that your email login credentials were not directly impacted by this incident. However, out of caution, you should reset your password for your email account.

If you require further assistance or have any additional questions or concerns, please feel free to reach out to our IT Team at

Passu regrets any inconvenience caused by this issue. Please be assured that Passu takes data protection very seriously and has added additional security on systems and processes to prevent such recurrence.


PASSU respects and honours the privacy rights of its online visitors.

Please read this privacy policy carefully before using the PASSU Website (the “Website”). This Privacy Policy forms part of the PASSU PTY LTD (ABN 49644700872) Website terms and conditions. Your use of the Website constitutes your acceptance of this Privacy Policy (the “Privacy Policy”).

If you do not agree to the terms of this Privacy Policy, you should immediately cease using the Website. PASSU reserves the right to amend this Privacy Policy at any time.

PASSU Pty Ltd adheres to the Privacy Act 1998 (Cth), which includes the amendments made by the Privacy Amendment Act 2000 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, governing the collection, use, handling, and disclosure of Personal Information. This Privacy Policy is written in accordance with, and conforms to, the Australian Privacy Principles.


This Privacy Policy governs how we collect and use your personal information obtained through your use of the Website and your interactions with us. For the purpose of this Privacy Policy, “Personal Information” includes any information or opinion, whether true or false, about a person who is identified or whose identity can reasonably be established. Personal Information is not limited to information committed to a material form.

Types of Personal Information we collect may include, without limitation, your name, age, date of birth, email address, transactional data obtained via third-party payment services, geographical information obtained from your device transmissions, and other user-generated content uploaded to and/or stored on our servers. We may also collect non-personal statistical information, such as analytics and cookies data, IP addresses and the specifications and settings of your devices (such as your preferred language) used to access the Website.

1. Consent

By continuing to use the Website, you hereby consent to our collection, use, and disclosure of your Personal Information for the purposes specified in this Privacy Policy.

2. Collection of Information

We solicit and collect Personal Information where reasonably necessary for the proper function of our Website. We collect Personal Information from you:

(a) When you make an order through our Website;

(b) When you make an enquiry via our contact page or by any other means;

(c) Via the use of unique User ‘cookies’, trackers, mobile device IDs, or pixel tags;

(d) When details of your transactions are provided to us by a third-party payment Website;

Additionally, we may collect information that has not been directly solicited from you, and is reasonably necessary for the proper function of our Website. Where such unsolicited information falls outside this reasonable necessity, we endeavour to destroy and/or de-identify the information as soon as practicable.

3. Use and Disclosure

Any Personal Information collected of the type described above may be used or disclosed by us for the following purposes:

(a) In the course of the regular operation of the Website;

(b) To respond to feedback and complaints;

(c) For the development of new services or products;

(d) To better understand customer trends;

(e) To improve your overall user experience of our Website;

(f) To verify your eligibility for the Website;

(g) To enforce or exercise any rights pursuant to our Website terms and conditions;

(h) To investigate any user complaints against you or in relation to your use of the Website; and

(i) For direct marketing purposes (see paragraph 4 below for more information)

In addition to the above-mentioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth) or international equivalents. We may be compelled by the operation of law to disclose any information relating to you, including your identity and contact details.

PASSU may engage third-party advertisers and networks to display advertising on the Website. These companies may use tracking technologies such as cookies or pixel tags to collect information about user interactions. We may share and license non-personal statistical data (such dates, duration, and times of use of the Website) to third party advertising or analytics entities. We may share aggregated personal and non-personal information with such entities in a non-human readable form. We will not share or license any such information that identifies you personally, and endeavour to aggregate this data in such a way as will de-identify individual Users.

4. Direct Marketing

Your Personal Information may be used to offer you new products and services, notify you of new developments to our existing products and services, or any other commercial communication including letting you know about the goods and services of any of our affiliates. By continuing to use the Website, you hereby consent to such marketing communications. In delivering such communications, we may contact you via email. If you do not wish to receive direct marketing communications from us, you may opt-out by contacting will always give you an opportunity to opt-out of receiving future marketing communications.

5. Third-Party and Cross-Border Disclosure

From time-to-time, it will be necessary for us to share your Personal Information with third parties in order for you to fully utilise our Website, including third-parties outside Australia, advertisers, and analytics entities. We take reasonable measures to see that these entities will respect your privacy in line with the Australian Privacy Principles or their international equivalent. You agree that we may process your Personal Information on a server outside the country in which you live.

6. External Websites

This Privacy Policy applies solely to information collected in connection with our Website. We take no responsibility for the collection of information and/or privacy practices of any third-party websites or applications that may be accessible via a hyperlink or third-party advertisement on the PASSU Website.

7. Access and Corrections to Your Personal Information

You may, in writing, request that we provide you with items of your Personal Information. You do not need a reason for making such a request, however, you may be charged for reasonable expenses that we incur in preparing and sending you a copy of your Personal Information. We reserve the right to refuse access to your Personal Information where the claim would impact the privacy of others, the information is commercially sensitive or the request is frivolous or vexatious.

We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information or statistical data collected, including in the event that you cease to use the Website. If you believe the Personal Information collected or used by us or a third party is false or inaccurate, you have a right to have this information corrected. We will endeavour to correct this information within a reasonable time, at no expense to you.

8. Cookies, Trackers, and Analytics

We may use "cookies" technology to store data on your computer using the functionality of your browser. You can modify your browser to prevent cookie use but if you do our Website may not work properly for you. The information stored in the cookie is used to identify your browser or device. This enables us to operate an efficient service and to track the patterns of behavior of users of the Website. In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by any such third-party advertiser or tracker is not subject to this Privacy Policy but subject to the privacy policy of the relevant entity.

We may use Google Analytics data, which collects statistical information about visitors to the Website. Google Analytics data is collected through cookie technology, and subject to the terms of Google’s Privacy Policy. You may opt-out of this cookie by installing this browser extension: //

9. Payment Gateway

PASSU uses the MYOB Payment Gateway for its online credit card transactions.

• Payments are fully automated with an immediate response

• Your complete credit card number cannot be viewed by PASSU or any outside party

For more information about MYOB, please visit

10. Security of Your Personal Information

We will take reasonable steps to protect your Personal Information from interference, misuse, loss, unauthorized access, modification, or unauthorized disclosure. We endeavour to take reasonable steps to see that your Personal Information is protected while stored by us, and de-identified once no longer required.

11. Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of PASSU then, in our sole discretion, we may transfer, sell or assign Personal Information collected to one or more relevant third-parties.

12. Questions and Complaints

If you have any questions about this Privacy Policy, or if you wish to request access to your Personal Information, correct or update your details or raise any privacy concerns you may have, please contact us at the contact details below.

PASSU also has a formal complaints process regarding the use or misuse of your Personal Information. If you believe we have breached our obligations under this Privacy Policy or the Australian Privacy Principles, please contact us at the contact details below.

13. Our Contact Details

Please email for any queries regarding this Privacy Policy.

For further information on your online privacy rights visit