SHIPPING & RETURN POLICY
We aim to ship all items within 7 working days of payment being received (except for a few brands – one of our customer services team members will be in touch if delivery is delayed).
Please note that we do not carry stock on all items and we only stock popular items, the rest of the items are ordered as per your order.
Items are shipped via Australia Post and can take up to a maximum of 14-20 days to be delivered. In the unfortunate event, this time has elapsed and you have not received your item please do not hesitate to contact us.
Any delivery date or time specified is an estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
For decorated orders please allow an additional 3 weeks from artwork approval for the order to be shipped at the most. Upon delivery, a signature will be required depending on the order size. We require a signature as proof of delivery and to end the tracking of the order from our systems.
Unfortunately, we cannot ship overseas or to a PO Box address.
All missed and failed deliveries will incur a $15.00 re-delivery charge if the item is sent back to Passu. In the unfortunate event that you decide you will not require redelivery our normal returns policy applies.
2.0. RETURN POLICY
We hope you love Passu’s product, but if something isn't right please find below details about our return policy.
2.1. Undecorated items
Our return policy for all undecorated items lasts 3 days from receipt of goods. If 3 days have gone by since your purchase, we can't offer you a refund or exchange. Please see the below conditions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
In order to process your return, we require you to send us a quick message and a member of our customer services team will be in touch with you soon. :)
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. All exchanges are treated as a return and once processed you will be required to place a new order online for the goods.
Unfortunately, we cannot accept returns for printed, embroidery items. By placing the order with Passu, you accept this condition and are legally bound by it. Once artwork is approved for production, you are allowing Passu to proceed with decoration/customization and we shall not be liable for any refunds/exchanges.
Returns/refunds or change of mind policy does not apply on our PPE range - Especially on RAT kits due to nature of the product.